FAQs

Every used record we sell at Top Shelf Records is carefully graded according to the Goldmine Standard, ensuring transparency about its condition. We ultrasonically clean each pre-owned vinyl to remove dust and impurities, so it reaches you in the best possible quality. From checking sound quality to inspecting the sleeve’s condition, we ensure that each record is in excellent shape before it’s offered for sale. This way, you can shop with confidence, knowing that our used records are carefully curated and prepared.

Yes, for used records it is. Unless the photo has a 'stock' logo on it, we always use pictures of the actual record and anything that comes with it.

New records will have teh stock images supplied by the record company.

We would be happy to help you with any extra details about a record you are interested in buying. Just get in touch with us and we'll get back to you within 24 hours.

Absolutely! We’re happy to help track down records that aren’t currently in stock. If there’s a particular album you’re looking for, just reach out to us through our contact page with as much detail as possible. We’ll do our best to source it for you, whether it’s a recent release or a rare collectible.

Yes, the pricing for new and used records does vary. New records generally have consistent pricing based on the retail market, while used records are priced based on factors like condition, rarity, and the specific pressing. Some used records are particularly valuable due to their collectibility and historical significance. At Top Shelf Records, we work to offer fair pricing for both new releases and good quality used finds.

If the record came to us with an inner protective sleeve in bad shape, we will replace it with a new rice paper sleeve to keep the record better protected. This will normally be noted on the listing. We will also include the original sleeve in the package when shipped out to you.

Usually, if it is a notable release we will list the matrix numbers/run-out info in the listing title and/or the 'product details' on the product page.

If the record you are interested in is missing any information, please just get in touch and we'll be able to help.

We use a solid cardboard mailer that is specially designed and manufactured for shipping vinyl records. We have tested a few on the market and this one, while more expensive is the most solid, safest and protective to ship a vinyl record we have seen. These will fit between 1 and 4 vinyl records so if you have multiple purchases in one order they will be shipped in the one package.

We want you to be completely satisfied with your purchase from Top Shelf Records. If for any reason you’re unsatisfied, you can return the record within 7 days, provided it’s still in its original condition. Our goal is to make returns as simple as possible, so please visit our Returns page for detailed instructions and conditions.

For customers in Australia, standard delivery typically takes 2-6 business days, while express shipping arrives within 1-2 business days. We provide tracking for all orders, so you can check the progress of your delivery at any time.

Unfortunately, we only ship within Australia at the current time. We will be going international in the near future.

We’re always on the lookout for quality vinyl collections, especially in genres like Rock, Classic Rock, Heavy Rock, Australian Rock, and Punk Rock. If you have records you’d like to sell, contact us through our website’s contact page. We’ll arrange a time to discuss your collection, and if it fits our inventory needs, we’ll offer a fair price. We aim to make the selling process smooth and hassle-free, and we’re happy to come to you whether its a small or large collection.