Privacy policy

This Privacy Policy outlines how your personal information is collected, used, and shared when you visit or make a purchase from www.topshelfrecords.com.au (the "Site"). It is structured into short sections to address key questions and concerns you may have.

Personal Information We Collect

When you visit the Site, we automatically gather certain information about your device, such as your web browser, IP address, time zone, and cookies installed on your device. As you browse, we also collect details on individual pages or products you view, referral websites or search terms, and how you interact with the Site. This is referred to as “Device Information.”

We collect Device Information using the following technologies:

• Cookies: Data files placed on your device, often with an anonymous identifier. For more on cookies and managing them, visit the Office of the Australian Information Commissioner (OAIC) site.
• Log Files: Track actions on the Site, gathering IP addresses, browser types, ISP information, referring/exit pages, and timestamps.
• Web Beacons, Tags, and Pixels: Electronic files used to log browsing activity on the Site.

Additionally, when you make (or attempt to make) a purchase, we collect information like your name, billing and shipping addresses, payment details (excluding credit/debit card information), email, and phone number. This is referred to as “Order Information.”

In this Privacy Policy, “Personal Information” refers to both Device Information and Order Information.

How We Use Your Personal Information

We use Order Information primarily to process your purchases, including payment, shipping arrangements, and order confirmations. Additionally, we use Order Information to:

• Communicate with you
• Collect feedback
• Screen for potential risk or fraud
• Provide relevant information or advertising aligned with your preferences

Device Information helps us screen for potential risks and fraud (particularly your IP address) and improve the Site’s performance, such as through customer interaction analytics and marketing campaign assessments.

Sharing Your Personal Information

We share your information with third parties to help process it as outlined above. For instance, we use Google Analytics to understand Site usage patterns (you can learn more about Google’s privacy practices here and opt out here).

We may also share your information to comply with Australian laws and regulations, respond to legal requests, or protect our rights.

How Long We Retain Your Personal Information

• Order Information: Retained for six years after the end of the financial year in which you placed your order, to comply with tax record obligations. For customers with active accounts, order data remains accessible as long as the account is open; otherwise, data is anonymized.
• Account Information: Retained while your account remains active, deleted upon account closure.
• Correspondence and Enquiries: Retained as necessary to address queries and issues, with emails stored indefinitely for future reference if needed.

Your Rights in Relation to Your Personal Information

• Right to Be Informed: You have the right to know how your data is collected and used.
• Right of Access: You can access personal data we hold about you.
• Right to Rectification: You can correct or complete your information.
• Right to Erasure: You may request deletion of your data in certain situations (“right to be forgotten”).
• Right to Restrict Processing: In certain cases, you may request limits on how we use your data.
• Right to Data Portability: You can request a portable copy of your information.
• Right to Object: You can object to the processing of your information.
• Rights in Automated Decision-Making and Profiling: In certain cases, you can request your data not be used for automated decisions.
• Right to Complain: You can file complaints with a supervisory authority, the Office of the Australian Information Commissioner (OAIC).

More about your rights under Australian privacy laws is available on the OAIC website.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons.

How to Contact Us

For more on our privacy practices, questions, or to file a complaint, please contact us by email at hello@topshelfrecords.com.au or through the 'Contact Us' page on our website:
www.topshelfrecords.com.au/contact

How to Complain

If you wish to raise a complaint about our handling of your information, you can contact the OAIC via their website:
https://www.oaic.gov.au/privacy