At Top Shelf Records, we believe in ensuring that our customers in Australia are fully satisfied with every purchase. We understand that sometimes things don’t go as expected with used records — the record may not meet your expectations, the sleeve might have a minor flaw, or you simply changed your mind. The last thing we want is for you to be stuck with a record you don’t love or find yourself dealing with a complicated return process.

Australia Returns
If you’re an Australian customer, we’ve made the return process simple and hassle-free for returning records.  You can process your return online here: https://account.topshelfrecords.com.au

1. Click "Request return" for the order that you want to submit the return for.
2. If your order has more than one item, then select the items that you want to return.
3. Select a return reason and add a note for the store.
4. Click "Request return".

Or, simply email us at hello@topshelfrecords.com.au within 7 days of receiving your record to let us know that you would like to return your item(s) and what the issue is.  Items must be in the same condition as purchased.

Once your return is approved, simply post it back to us from your local Post Office, with your proof of postage receipt with postage costings (this can be emailed) and we will process your refund within 24 hours of receiving your returned item. Be sure to use the original packaging whenever possible. 

With new records, we cannot refund for change of mind if the factory seal has been broken.  New records can only be refunded if found defective from the factory.

With Top Shelf Records, you can always shop with confidence, knowing we’ve got your back for a smooth and stress-free experience.